Artist Agreement
Glamr. — Mobile Makeup & Hair Marketplace Between Glamr (ABN 49 861 515 883) ("we", "us", "our", the "Platform") and you, the Artist.
Last updated: 5 June 2026
1. About this agreement
1.1 This agreement governs your listing on, and use of, the Platform as an Artist. By creating an Artist account or accepting a booking, you agree to it.
1.2 We may update this agreement from time to time and will notify you of material changes. Continuing to use the Platform after a change means you accept the updated agreement.
2. Our relationship — independent contractor
2.1 You are an independent contractor running your own business. You are not our employee, partner, agent, or joint venturer.
2.2 You provide makeup and/or hair services directly to customers. We provide a marketplace that introduces customers to you and handles booking and the deposit payment. We do not provide the services and do not control how you perform them.
2.3 Nothing in this agreement creates an employment relationship. You are responsible for your own tax, superannuation, leave, equipment, and business costs (see clause 12).
3. Eligibility and onboarding
3.1 To list, you must: (a) be at least 18 years old and legally entitled to work in Australia; (b) hold any qualifications, registrations, or licences reasonably required for the services you offer; (c) hold a current ABN, and register for and charge GST if you are required to; (d) be responsible for your own insurance and business risk (see clause 4); and (e) provide accurate identity, contact, payment, and business details.
3.2 We may verify your details and may decline or remove a listing at our discretion, including where we have concerns about safety, conduct, accuracy, or eligibility.
4. Insurance
4.1 Insurance is not required to join Glamr. As an independent contractor running your own business, you decide your own insurance arrangements.
4.2 If you carry insurance, you can add the details to your profile and we may show an "insured" badge to help you win more bookings. Providing those details is optional.
4.3 You carry your own insurance and risk for the services you provide. We do not insure you or your work.
5. Your listing and services
5.1 You are responsible for the accuracy of your listing — bio, services, descriptions, durations, portfolio images, service area, and prices, which you set.
5.2 You must only offer services you are competent and qualified to provide, and must keep your availability and pricing current.
5.3 You grant us a non-exclusive, royalty-free licence to display your listing content (including portfolio photos) to operate and promote the Platform. You confirm you own or are licensed to use that content and have any necessary consents from people shown in it.
6. Bookings and how money flows
6.1 For each booking, the customer pays us, at the time of booking, a Deposit plus our Service Fee (currently $15). The customer pays you the Balance (Total Price minus Deposit) directly, on the day or as arranged.
6.2 The Deposit and Service Fee are our charge for the booking/lead service — they secure you and the date and pay for the introduction. Except as set out in clause 7 (customer cancellation share), the Deposit and Service Fee are retained by us and are not otherwise payable to you. You collect your earnings as the Balance directly from the customer.
6.3 From 2 days before the booking, we release your contact details to the customer so you can finalise timing, access, the Balance, and requirements. Until then, you coordinate through Glamr.'s in-app messaging (see clause 11).
6.4 You are responsible for collecting the Balance from the customer. We are not party to, and do not guarantee, the Balance payment.
7. If a customer cancels — your 25% deposit share
7.1 This is a key benefit of our Platform. If a customer cancels a confirmed booking, we pass one quarter (25%) of the Deposit to you, in recognition of the slot you held. We retain the remaining 75% of the Deposit and the full Service Fee.
7.2 We record your share as a payable at the time of the cancellation and settle it by bank transfer on a monthly cycle. (Once Stripe Connect is enabled in a later release, this will be paid to you automatically.)
7.3 Your share is calculated on the Deposit amount for the cancelled booking and is inclusive of any GST you are required to account for. You are responsible for your own tax treatment of amounts you receive.
8. If you cancel
8.1 If you cancel a confirmed booking, we will refund the customer's Deposit and will use reasonable efforts to re-match the customer with another Artist.
8.2 Our cancellation policy for Artists is intentionally fairer than many platforms (a "soft" policy): a cancellation does not automatically trigger a financial penalty or a forced negative review.
8.3 However, repeated or last-minute cancellations harm customers and the Platform. We may, acting reasonably: contact you to understand what happened; issue warnings; temporarily suspend your listing; or, for persistent or serious cases, remove you from the Platform. We may tighten this policy on notice if cancellations are being abused.
9. Referral program
9.1 You can refer other Artists using your unique referral code or link.
9.2 You earn a referral reward of $20 when an Artist you referred: (a) signs up using your referral code or link; and (b) completes their first booking through the Platform (status "completed").
9.3 The reward is payable once per referred Artist, on their first completed booking, and only while both you and the referred Artist hold accounts in good standing. We record the reward when it qualifies and pay it on the same monthly cycle as clause 7.2.
9.4 Anti-abuse and clawback. No reward is payable for self-referrals, duplicate or fake accounts, or bookings that are reversed, refunded, fraudulent, or made solely to trigger a reward. We may withhold, reverse, or clawback any reward we reasonably believe was earned in breach of this clause, and may suspend accounts involved in referral abuse.
9.5 We may change or end the referral program on reasonable notice. Rewards already qualified before a change will still be honoured.
10. Standards and conduct
10.1 You must: (a) perform services with due care and skill, on time, and as described in your listing; (b) maintain proper hygiene and safe practices, and use products that are fit for purpose; (c) treat customers professionally and respectfully; (d) deal honestly in your listing, pricing, and communications; and (e) comply with all applicable laws, including work health and safety and consumer law.
10.2 You must raise any customer health or allergy disclosures appropriately and recommend a patch test where prudent. You must not provide medical advice beyond your competence.
11. Dealing off-platform
11.1 You may build ongoing relationships with customers, but please keep bookings introduced by the Platform on the Platform. You must not deliberately divert a Platform-introduced customer off-platform to avoid the Service Fee, or solicit a customer to cancel a Platform booking and rebook privately, for that booking.
11.2 This is a light-touch, good-faith obligation aimed at the specific booking we introduced — it is not a general non-compete and does not stop you running your own independent business or repeat clients of your own.
11.3 Communication stays on Glamr. While a booking is being arranged, you must communicate with the customer through Glamr.'s in-app messaging. Customer and Artist contact details are released only from 2 days before the booking. You must not use the messaging to pass phone numbers, email addresses, or social handles, or to arrange to take the booking off-platform.
11.4 Monitoring. To protect both parties and enforce this clause, in-app messages are automatically screened and may be redacted, logged, and reviewed by us. Attempting to circumvent the Platform — including soliciting a customer to cancel and rebook directly, or arranging to pay outside the Platform to avoid the Service Fee — is a serious breach of this agreement and may result in suspension or removal, in addition to the fees and indemnities set out elsewhere in this agreement.
12. Tax and your business costs
12.1 You are solely responsible for your own income tax, GST, superannuation, business registrations, equipment, travel, products, and all costs of running your business.
12.2 You must give us valid tax information (including your ABN) and issue any tax invoices you are required to issue. If you do not provide a valid ABN where required, we may be obliged to withhold tax from amounts we pay you.
13. Liability and indemnity
13.1 You are responsible for the services you provide. As between you and us, you bear all liability arising from your services, your conduct, and your breach of this agreement.
13.2 To the extent permitted by law, you indemnify us against claims, losses, costs, and liabilities we suffer arising from: (a) your services; (b) your breach of this agreement or of any law; (c) your insurance lapsing; or (d) your infringement of someone else's rights (including in content you upload).
13.3 To the extent permitted by law, and except for liability that cannot be excluded under the Australian Consumer Law, our total liability to you in connection with the Platform is limited to the total Service Fees we retained on your bookings in the 3 months before the relevant claim, and we are not liable for indirect or consequential loss, or for lost profits or lost opportunities.
13.4 We do not guarantee any level of bookings, income, or customer volume.
14. Suspension and termination
14.1 You may stop using the Platform and close your account at any time. Bookings already confirmed should still be honoured or cancelled under clause 8.
14.2 We may suspend or terminate your account immediately if you breach this agreement, lapse your insurance, act unlawfully or unsafely, harm customers or the Platform, or engage in fraud or referral abuse. For less serious matters we will give reasonable notice.
14.3 On termination, clauses that by their nature should survive (including 6.4, 7, 9.4, 12, 13, 15, and 16) continue to apply. Any deposit-share or referral amounts already qualified before termination remain payable, subject to clause 9.4.
15. Confidentiality and customer data
15.1 You may only use customer information shared with you to perform and finalise the relevant booking. You must keep it secure, must not use it for unrelated marketing without consent, and must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in handling it.
15.2 You must keep our non-public business information confidential.
16. General
16.1 We may vary this agreement on notice. If a variation materially disadvantages you, you may close your account before it takes effect.
16.2 If any part of this agreement is unenforceable, the rest continues to apply.
16.3 This agreement is governed by the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of that State.
16.4 Questions: hello@glamr.com.au.
17. Acknowledgement
By creating an Artist account, you confirm you have read and agree to this agreement and that you are an independent contractor responsible for your own insurance arrangements (see clause 4).
End of Artist Agreement — Glamr.