Privacy Policy

Glamr. is operated by Glamr (ABN 49 861 515 883) ("we", "us", "our").

Last updated: 5 June 2026

1. About this policy

1.1 This policy explains how we collect, use, disclose, and protect personal information when you use Glamr. — a marketplace that connects customers with independent mobile makeup and hair artists ("Artists").

1.2 By using the Platform, you agree to your personal information being handled as described here. If you don't agree, please don't use the Platform.

2. What we collect

We collect personal information you give us and information generated as you use the Platform.

Account information — your name, email address, phone number, password (stored in hashed form by our authentication provider), and whether you are a customer or an Artist.

Booking information — the service booked, event date and time, and the location/address the Artist will travel to, plus any notes you provide.

Artist information (Artists only) — your bio, service area, pricing, business details, ABN, portfolio photos, and information needed to verify eligibility and insurance.

Payment information — the Deposit and Service Fee are processed by our payment provider (Stripe). We receive limited transaction details (such as amount, status, and a payment reference) but we do not collect or store your full card number.

Reviews and content — reviews, ratings, and any content you submit.

In-app messages — messages you send to the other party on a booking. To protect users and prevent off-platform circumvention, messages are automatically screened, may be redacted, and may be stored and reviewed by our team.

Chatbot conversations — if you use our AI assistant, the messages you send and the assistant's replies may be processed by our AI provider (see clause 5) and may be logged to help us improve our answers.

Usage and device information — basic technical information collected automatically by our hosting and infrastructure providers (such as IP address, browser type, and pages visited) to run and secure the Platform.

Sensitive information. We do not seek to collect sensitive information (such as health information). Please raise any allergies, skin conditions, or health matters directly with your Artist, not through general Platform fields. If you choose to provide such information, you consent to us handling it for the purpose of your booking.

3. How we collect it

3.1 Directly from you — when you create an account, make or manage a booking, list as an Artist, leave a review, use the chatbot, or contact us.

3.2 Automatically — through our hosting and analytics infrastructure as you use the Platform.

3.3 From others — for example, a person who books on behalf of a group may provide details of others involved; Artists may provide information when fulfilling a booking.

4. Why we use it

We use personal information to: (a) create and manage accounts and verify Artists; (b) take bookings, process the Deposit and Service Fee, and enable the Service to be provided; (c) share the information an Artist needs to fulfil your booking (see clause 5); (d) operate the cancellation, refund, deposit-share, and referral features; (e) provide customer support and respond to enquiries and complaints; (f) run the AI chatbot and improve our FAQ and service; (g) maintain security, prevent fraud and abuse, and meet legal obligations; and (h) send you service messages and, where permitted, marketing (see clause 7).

5. When we disclose it

We disclose personal information only as needed to run the Platform:

To Artists — when you confirm a booking, we share with your Artist the details needed to provide the Service, including your name, contact details, location/address, and booking details. Artists may only use this information to fulfil your booking (see the Artist Agreement).

To customers (about Artists) — we display Artist listings publicly and share an Artist's contact details with the customer once a booking is confirmed.

To service providers we rely on, including:

• Stripe — payment processing;
• Supabase — database, authentication, and file storage;
• Vercel — application hosting;
• Google (Gemini) — the AI chatbot provider that processes chat messages to generate replies. (If you switch the chatbot to Anthropic (Claude), update this entry.)

For legal reasons — where required or permitted by law, or to protect our rights, users, or others.

On a business transfer — to a buyer or successor if we sell or restructure the business, subject to this policy.

We do not sell your personal information.

6. Overseas disclosure (APP 8)

6.1 Some of our service providers (including Stripe, Supabase, Vercel, and our AI provider) may store or process data on servers outside Australia, including in the United States and other countries.

6.2 Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs. By using the Platform you acknowledge this overseas disclosure.

7. Marketing and your choices

7.1 We may send you service-related messages (for example, booking confirmations and cancellations) — these are not marketing and are necessary to provide the service.

7.2 We will only send marketing where permitted, and you can opt out at any time using the unsubscribe link or by contacting us. We comply with the Spam Act 2003 (Cth).

8. Security and retention

8.1 We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including access controls and reliance on reputable infrastructure providers. No system is completely secure.

8.2 We keep personal information only as long as needed for the purposes above or as required by law (for example, financial records for tax purposes), then take reasonable steps to delete or de-identify it.

9. Accessing and correcting your information (APP 12 & 13)

9.1 You can access and update much of your information in your account.

9.2 You may request access to, or correction of, the personal information we hold about you by contacting us at hello@glamr.com.au. We will respond within a reasonable time and may need to verify your identity. If we decline a request, we will explain why.

10. Cookies

10.1 We use cookies and similar technologies needed to keep you signed in and to run and secure the Platform. You can control cookies through your browser, but some features may not work without them.

11. Complaints

11.1 If you have a privacy concern, contact us first at hello@glamr.com.au and we will try to resolve it.

11.2 If you are not satisfied, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Children

12.1 The Platform is intended for users aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take reasonable steps to delete it.

13. Changes to this policy

13.1 We may update this policy from time to time. We will publish the current version on the Platform with the "Last updated" date above, and notify you of material changes where appropriate.

14. Contact us

Privacy questions or requests: hello@glamr.com.au Glamr, ABN 49 861 515 883, Sydney, NSW, Australia.

This policy is governed by the laws of New South Wales, Australia.

End of Privacy Policy — Glamr.